How it works

Getting started with SwitchPath

We set SwitchPath up with you, then Saint ICT hosts, monitors and supports it. Here is what happens, and what we need from you.

The steps

From first call to go-live

  1. Talk to us

    Tell us how your team works today: channels, team size, call volumes and the systems you use. We show you the product live and recommend the right fit.

  2. Connect your numbers

    We register your WhatsApp Business number with Meta and connect your phone lines (SIP trunks), so customers reach you on the numbers they already know.

  3. Set it up for your team

    Users and roles, templates, campaigns, queues, hours and greetings are configured with you, and your contact lists are imported.

  4. Go live

    Your agents learn to work in the browser (and on the mobile app for Messaging), and you go live with us on hand.

  5. Ongoing support

    Saint ICT hosts, monitors, updates and supports SwitchPath, so your team can focus on your customers.

Before you start

What we’ll need from you

For WhatsApp (Messaging and Communicator)

  • A phone number for your WhatsApp Business account — we register it with Meta for you
  • Your business details for Meta’s verification
  • The message templates you want to use, which Meta approves

For calls (Dialler and Communicator)

  • Phone lines (SIP trunks) and the numbers customers call — your own, or arranged with us
  • A headset per agent; desk phones are optional
  • Your contact lists as a spreadsheet (CSV), and your do-not-call list

For everyone

  • A modern browser (Chrome, Edge or Firefox) and a stable internet connection
  • A list of your agents, team leaders and managers
  • Someone on your side who knows how the team works today
Hosting

Hosted by us, or on your infrastructure

By default, Saint ICT hosts SwitchPath in South Africa and looks after updates, monitoring and backups. Each client gets its own environment — your conversations, recordings and contacts are never mixed with anyone else’s.

If you run your own telephony or data centre, the Dialler and Communicator can be deployed on your infrastructure instead, on standard Asterisk, SIP and WebRTC.

Let’s talk about your team

Tell us how your team talks to customers today. We’ll show you SwitchPath live and recommend the right fit — Messaging, Dialler or Communicator.

Book a demo 087 501 0000