How we handle your personal information on this website and on the SwitchPath products, in line with the Protection of Personal Information Act (POPIA). Last updated 12 November 2026.
Who we are
This website and the SwitchPath products are operated by SA International (Saint ICT) (“we”, “us”). For POPIA purposes we are the responsible party for personal information collected through switchpath.co.za.
1 Old Main Road, Umhlali, KwaZulu-Natal, 4390, South Africa
Email: hello@saint.co.za · Telephone: 087 501 0000
What we collect
When you contact us
If you use the contact form, email or call us, we collect the details you give us: your name, email address, and optionally your phone number, company name, team size and the content of your message.
When you visit the website
Like all web servers, ours keeps technical logs of requests: your IP address, browser type, the pages requested and the time. We use these only to keep the website secure and working.
This website does not use cookies, analytics or advertising trackers, and our fonts and films are served from our own server, so visiting it does not send your information to third parties.
Why we use it
- To reply to your enquiry, arrange a demo and, if you ask, prepare a quote.
- To provide and support SwitchPath for existing clients.
- To protect the website against abuse and keep it running.
We rely on your consent (which you give when you submit the contact form) and on our legitimate interest in responding to enquiries and securing our systems. We will not send you marketing messages unless you have agreed to receive them.
Who we share it with
We do not sell or rent your personal information. It is processed on servers in South Africa that we manage. We only share it with others where the law requires us to.
How long we keep it
We keep enquiry details only as long as we need them to deal with your enquiry or provide our services, or as long as the law requires. Technical logs are rotated and deleted automatically.
How we protect it
The website is served over encrypted HTTPS, and access to our systems is restricted to authorised staff.
The SwitchPath products (WhatsApp and calls)
We provide SwitchPath Messaging, SwitchPath Dialler and SwitchPath Communicator to businesses. When you message or call a business that uses them, your messages, the photos, voice notes and other files you send, your WhatsApp name and number, call recordings and call records, and the delivery status of messages are processed on that business’s behalf, in the business’s own dedicated environment.
Who is responsible
The business you messaged or spoke to decides why and how this information is used, and is responsible for it under POPIA. We process it only to provide SwitchPath to that business, on its instructions.
Where it comes from
WhatsApp messages and calls reach SwitchPath through Meta’s WhatsApp Business Platform. WhatsApp’s own privacy policy applies to how WhatsApp handles them. Phone calls reach SwitchPath through the business’s telephone lines.
How it is used
We do not sell this information, use it for advertising, or use it to train artificial-intelligence models.
How long it is kept
Each business sets how long its information is kept, and it is deleted after that period.
Your choices
To see, correct or delete your information, contact the business you messaged or spoke to. To stop marketing messages on WhatsApp, reply “STOP”. You can also contact us at hello@saint.co.zaand we will pass your request to the business concerned. See alsohow to have your data deleted.
Your rights
Under POPIA you have the right to:
- ask whether we hold personal information about you, and for a copy of it;
- ask us to correct or delete your personal information;
- object to us processing your personal information, or withdraw your consent;
- complain to the Information Regulator of South Africa (inforegulator.org.za).
To exercise any of these rights, contact our Information Officer at hello@saint.co.za.
Links to other websites
This website links to other sites, such as saint.co.za, our Client Portal and Google Maps. Their own privacy policies apply once you follow those links.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.